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Service Operations Management: Improving Service Delivery

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Service Operations Management: Improving Service Delivery - Johnston, Robert, and Shulver, Michael, and Slack, Nigel
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Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, ...

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Service Operations Management: Improving Service Delivery 2020, Pearson Education Limited, Harlow

ISBN-13: 9781292064468

5th edition

Paperback

Service Operations Management: Improving Service Delivery 2012, Pearson

ISBN-13: 9780273740483

4th edition

Trade paperback

Service Operations Management: Improving Service Delivery 2008, Prentice Hall

ISBN-13: 9781405847322

3rd edition

Trade paperback

Service Operations Management: Improving Service Delivery 2005, Prentice Hall

ISBN-13: 9780273683674

2nd Revised edition

Trade paperback