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Quality Customer Service: Satisfy Customers--It's Everybody's Job

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Quality Customer Service: Satisfy Customers--It's Everybody's Job - Martin, William B
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Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. We can all contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service.

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Quality Customer Service: Satisfy Customers--It's Everybody's Job 2009, Axzo Press

ISBN-13: 9781426018336

5th edition

Trade paperback