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Managing Quality Customer Service

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Managing Quality Customer Service - Martin, William, and Fritz, Elaine (Editor)
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Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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Managing Quality Customer Service 1995, Crisp Learning, Menlo Park

ISBN-13: 9780931961830

Trade paperback

Managing Quality Customer Service 1991, Kogan Page

ISBN-13: 9780749403522

Trade paperback