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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life - Gross, T Scott, and Szabo, Andrew, and Hoffman, Michael
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To be truly successful and innovative, businesspeople must learn the art of Positively Outrageous Service (POS)--doing the unexpected and giving the customer more than he or she could hope for.

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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 2016, Allworth

ISBN-13: 9781510708174

3rd edition

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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 2004, Kaplan Publishing, Chicago, IL

ISBN-13: 9780793188239

2nd edition

Trade paperback