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Outside in: The Power of Putting Customers at the Center of Your Business

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Outside in: The Power of Putting Customers at the Center of Your Business - Manning, Harley, and Bodine, Kerry, and Bernoff, Josh
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For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.

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Outside in: The Power of Putting Customers at the Center of Your Business 2012, Harper Business, Boston, MA

ISBN-13: 9780547913988

Hardcover

Outside in: The Power of Putting Customers at the Center of Your Business 2012, Brilliance Audio

ISBN-13: 9781469207377

Audiobook CD

Outside in: The Power of Putting Customers at the Center of Your Business 2012, Brilliance Audio

ISBN-13: 9781469207483

MP3 format