In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on: An intensively developed range of real life case material ranging from services to retail and tourism. Clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text. Written to the most recently published NVQ ...
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In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on: An intensively developed range of real life case material ranging from services to retail and tourism. Clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text. Written to the most recently published NVQ standards, this is an indispensable text for managers and students.
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Add this copy of In Charge of Customer Satisfaction to cart. $32.98, like new condition, Sold by Bookmonger.Ltd rated 4.0 out of 5 stars, ships from Hillside, NJ, UNITED STATES, published 1997 by Wiley-Blackwell.
Add this copy of In Charge of Customer Satisfaction: a Competence to cart. $66.70, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1996 by Wiley? Blackwell.
