ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
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Designed specificially for call center management needs, ICMI's new dictionary is the most complete reference of call center industry terms available today, covering management, technology, processes, quality, finance and strategy. Hundreds of detailed descriptions, plus a complete list of acronyms!
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Designed specificially for call center management needs, ICMI's new dictionary is the most complete reference of call center industry terms available today, covering management, technology, processes, quality, finance and strategy. Hundreds of detailed descriptions, plus a complete list of acronyms!
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
Very Good
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18045607819
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
Very Good
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18087477461
Shipping Options: Standard Shipping: $4.73
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
Fair
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18047187614
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Seller's Description: Fair. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
Very Good
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
18077052810
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Seller's Description: Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
Good
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
17903903005
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Edition: 2003, ICMI Press (International Customer Management Institute)
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New
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
17791174393
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Edition: 2003, ICMI Press (International Customer Management Institute)
Trade paperback,
New
Details: ISBN:
0965909352
ISBN-13:
9780965909358
Publisher:
ICMI Press (International Customer Management Institute)
Published:
04/2003
Language:
English
Alibris ID:
16636727354
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Seller's Description: New. Size: 8x6x0; New. In shrink wrap. Looks like an interesting title!
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ISBN-13: 9780965909358
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