A how-to guide for running a successful IT helpdesk. It offers tools for measuring productivity, features ten key steps for successful support and presents real case studies. Techniques are given for: justifying staff and other expenditure; gaining senior management support; getting users on your side; running a motivated and productive team; and designing and managing services and service levels.
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A how-to guide for running a successful IT helpdesk. It offers tools for measuring productivity, features ten key steps for successful support and presents real case studies. Techniques are given for: justifying staff and other expenditure; gaining senior management support; getting users on your side; running a motivated and productive team; and designing and managing services and service levels.
Read Less
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