Drawing on decades of experience in IT support, the author shows how to design, implement, manage, and fine-tune user support services. Reflecting the growth of helpdesks that serve international users, coverag is global in scope. Like two books in one, this is a strategic A-to-Z overview of user support services and a comprehensive, desk reference for the troubleshooting staff.
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Drawing on decades of experience in IT support, the author shows how to design, implement, manage, and fine-tune user support services. Reflecting the growth of helpdesks that serve international users, coverag is global in scope. Like two books in one, this is a strategic A-to-Z overview of user support services and a comprehensive, desk reference for the troubleshooting staff.
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