A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven ...
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A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, "the best or nothing."
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Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $8.02, good condition, Sold by Jenson Books Inc rated 4.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 2015 by McGraw-Hill Professional.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $10.24, good condition, Sold by Off The Shelf rated 4.0 out of 5 stars, ships from Imperial, MO, UNITED STATES, published 2015 by McGraw-Hill Professional.
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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $12.97, like new condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2015 by McGraw-Hill Companies.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $12.97, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2015 by McGraw-Hill Companies.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $12.97, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2015 by McGraw-Hill Companies.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $17.95, like new condition, Sold by The Warm Springs Book Company rated 3.0 out of 5 stars, ships from Fremont, CA, UNITED STATES, published 2015 by McGraw-Hill Professional.
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Seller's Description:
Fine in fine dust jacket. Signed by author. A fine copy in a fine mylar protected DJ. 2nd printing. Inscribed (not personalized ) and signed by the author on the front endpaper. DJ has some minor general wear. Illustrated. 8vo; 304 pages.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $26.95, like new condition, Sold by First Coast Books rated 5.0 out of 5 stars, ships from Eatonton, GA, UNITED STATES, published 2015 by McGraw Hill.
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Like New. Size: 6x1x9; Minimal wear to covers. Text clean and unmarked. The binding is tight and square. Minimal wear to the dust jacket. Your satisfaction is guaranteed!
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $27.00, very good condition, Sold by Kurtis A Phillips Bookseller rated 4.0 out of 5 stars, ships from Roswell, GA, UNITED STATES, published 2015 by McGraw-Hill Education.
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Very Good in Very Good jacket. Book. 8vo-over 7¾"-9¾" tall. Signed by the Author on a Bookplate Black-boards hardback with an unclipped dust jacket now protected in a new archival-quality, removable Mylar plastic cover. Signed and numbered (2482/3000) on the front free page on a Mercedes-Benz USA bookplate, with absolutely no further inscription, by the author. This copy has a "read-only-once-or-twice" look & feel with no crushes to the boards' corners. Stored in sealed plastic protection and mailed (bubble-wrapped) in a sturdy Jiffy Rigi Bag envelope. We ship daily from Roswell, Ga. Serving satisfied customers since 1999.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $32.55, like new condition, Sold by GreatBookPricesUK5 rated 4.0 out of 5 stars, ships from Castle Donington, DERBYSHIRE, UNITED KINGDOM, published 2015 by McGraw-Hill Professional.
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Fine. Contains: Illustrations. Includes illustrations. Intended for professional and scholarly audience. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Driven to Delight: Delivering World-Class Customer to cart. $35.77, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2015 by McGraw Hill.
