Great companies don't just satisfy their customers, they strive to delight and amaze them. Designing and Delivering Superior Customer Value explains how to continually create customer experiences that exceed expectations. This turns buyers (try-ers) into lifetime customers. The emerging value paradigm is not only a new way to think about marketing, but a new business imperative in the 21st century. It is the strategic driver that differentiates great companies from the pack. Value connotes many meanings - yet, it is always ...
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Great companies don't just satisfy their customers, they strive to delight and amaze them. Designing and Delivering Superior Customer Value explains how to continually create customer experiences that exceed expectations. This turns buyers (try-ers) into lifetime customers. The emerging value paradigm is not only a new way to think about marketing, but a new business imperative in the 21st century. It is the strategic driver that differentiates great companies from the pack. Value connotes many meanings - yet, it is always defined by the customer. This book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s). With the integrated management perspective used by the authors, you will understand how to blend the delivery of service and quality, together with pricing strategies to maximize the value proposition. Those companies that embrace customer-driven value-creating methods will gain a competitive edge in the 21st century, those that do not will experience declines. This exciting new book is a guide to retaining your existing customers and to gaining loyal new customers. Features
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Add this copy of Designing and Delivering Superior Customer Value: to cart. $17.61, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1999 by CRC Press.
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Seller's Description:
Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Designing and Delivering Superior Customer Value: to cart. $26.00, like new condition, Sold by Bluewater Books rated 5.0 out of 5 stars, ships from Fort Gratiot, MI, UNITED STATES, published 1999 by Saint Lucie Pr.
Add this copy of Designing and Delivering Superior Customer Value to cart. $34.10, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1999 by CRC Press.
Add this copy of Designing and Delivering Superior Customer Value: to cart. $55.71, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 1999 by CRC Press.
Add this copy of Designing and Delivering Superior Customer Value: to cart. $98.30, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1999 by CRC Press.
Add this copy of Designing and Delivering Superior Customer Value to cart. $34.64, new condition, Sold by Media Smart rated 4.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 1999 by Taylor & Francis Group.
Add this copy of Designing and Delivering Superior Customer Value: to cart. $70.60, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by CRC Press.
Add this copy of Designing and Delivering Superior Customer Value: to cart. $124.74, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by CRC Press.
Add this copy of Designing and Delivering Superior Customer Value to cart. $32.95, good condition, Sold by MYBOOKSNME rated 2.0 out of 5 stars, ships from MIAMI GARDENS, FL, UNITED STATES, published 1999 by CRC Press.
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Seller's Description:
Very good in very good dust jacket. Highlighting/underlining. Sewn binding. Cloth over boards. 400 p. Audience: General/trade. BOX#ALI072411: Thank You for your Business. Special notes ( intensive highlighting ). This book is in Very Good condition, The CDs is (not includes). Approximating (190) pages contain HIGHLIGHT, UNDER-LINES, NOTES, & ANSWERS. The Hard Cover tips or Paperback Covers or Stems or Binding is (Good); The Jacket Cover is (not missing). (Not an old Ex-Library s book). If this item is not has the condition I listed returns it, for refund you have no need to email or call.
