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Designing Performance Measurement Systems: Theory and Practice of Key Performance Indicators

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Designing Performance Measurement Systems: Theory and Practice of Key Performance Indicators - Franceschini, Fiorenzo, and Galetto, Maurizio, and Maisano, Domenico
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Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple ...

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Designing Performance Measurement Systems: Theory and Practice of Key Performance Indicators 2018, Springer Nature Switzerland AG, Cham

ISBN-13: 9783030011918

Hardcover