Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA. Read More

This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA. Read Less

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  	This is a digital edition of this title. Rent eBook (5 Options) 30 Day Rental: $62.70 (Expires Feb 09, 2025) 60 Day Rental: $83.60 (Expires Mar 11, 2025) 90 Day Rental: $104.50 (Expires Apr 10, 2025) 120 Day Rental: $125.40 (Expires May 10, 2025) 180 Day Rental: $135.85 (Expires Jul 09, 2025) Buy eBook Lifetime Access: $209.00 Title: Customer Satisfaction Evaluation by Evangelos Grigoroudis; Yannis Siskos Publisher: Springer Nature Print ISBN: 9781441916396, 1441916393 eText ISBN: 9781441916402 Edition: 2009 2010 edition Format: PDF eBook	$62.70 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ