Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their purchases. A new business model for the tech industry is neededone that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. The growing consumption gap caused by the avalanche of complexity that these ...
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Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their purchases. A new business model for the tech industry is neededone that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. The growing consumption gap caused by the avalanche of complexity that these companies have unleashed on their customers is undermining feature-based differentiation as a competitive advantage. Results-based differentiationactually measured by customersmay be the next Big Thing in tech. Complexity Avalanche offers technology companies a roadmap for moving to this next level of services. This is not a book strictly for service executives, but for every executive whose company builds, sells, or supports technology.
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Seller's Description:
Very Good in Very Good jacket. Size: 6x1x9; Has some light general reading/shelfwear-otherwise this is a clean, tight copy. Quick dispatch from the UK.
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Fine in fine dust jacket. Glued binding. Paper over boards. With dust jacket. 186 p. Contains: Illustrations, black & white, Figures. Audience: General/trade. A fine, as new copy in a like, mylar protected DJ. 1st edition; 8vo., 186 pages.
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