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Call Center Operations: Profiting from Teleservices

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Call Center Operations: Profiting from Teleservices - Day, Charles
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The management of telecommunications and computer technologies presents businesses with opportunities to make their operations more efficient; and there are numerous examples of the functions being transformed by telecommunications technologies. This book teaches how to profit from them.

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Call Center Operations: Profiting from Teleservices 2000, McGraw-Hill Professional

ISBN-13: 9780070164307

Paperback