Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. This book aims to help you develop a complete understanding of the operational structure of accommodation services. ...
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Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. This book aims to help you develop a complete understanding of the operational structure of accommodation services. "Accommodation Services" is designed to make learning easy. The concepts of the book are easy to follow and understand at the entry level of learning in the hospitality area. Written by hospitality industry professionals with experience in delivering training and teaching, this book can be used both in the classroom and workplace learning situations. The book features: learning outcomes that introduce the content and give details of the learning goals to be achieved in each chapter; skills review sections that give a concise summary of each learning outcome and review questions to help you assess your progress; activities which allow you to practive your skills; and case studies on actual situations that encourage you to think about how to apply your knowledge in real life.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
