Penni McLean-Conner

Penni McLean-Conner is the Chief Customer Officer and Senior Vice President for Eversource Energy, an electric and natural gas utility providing service for more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Penni is a recognized thought leader in the utility industry and actively serves on industry boards. She is a sought after speaker at conferences and is an accomplished author, having published two other books on customer service and...See more

Penni McLean-Conner is the Chief Customer Officer and Senior Vice President for Eversource Energy, an electric and natural gas utility providing service for more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Penni is a recognized thought leader in the utility industry and actively serves on industry boards. She is a sought after speaker at conferences and is an accomplished author, having published two other books on customer service and energy efficiency. See less