Mary C Lacity

Dr. Mary C. Lacity is Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at the University of Arkansas. Prior to this post she was Curators' Distinguished Professor at the University of Missouri-St. Louis. Mary has held visiting positions at MIT, the London School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional (R), Industry Advisor for Symphony Ventures,...See more

Dr. Mary C. Lacity is Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at the University of Arkansas. Prior to this post she was Curators' Distinguished Professor at the University of Missouri-St. Louis. Mary has held visiting positions at MIT, the London School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional (R), Industry Advisor for Symphony Ventures, and Co-editor of the Palgrave Series: Work, Technology, and Globalization. Her research focuses on the delivery of business and IT services through global sourcing and automation. Mary has conducted case studies and surveys of hundreds of organizations on their outsourcing and management practices. She has given keynote speeches and executive seminars worldwide and has served as an expert witness for the US Congress. She was inducted into the IAOP's Outsourcing Hall of Fame in 2014 - one of only three academics to ever be inducted - and she was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA. Mary has published 27 books, most recently Robotic and Cognitive Automation: The Next Phase (2018), Robotic Process Automation and Risk Mitigation: The Definitive Guide (2017) and Service Automation: Robots and the Future of Work (2016) - all three SB Publishing, UK, co-author Leslie Willcocks. Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, MIS Quarterly Executive, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. See less