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Keith D. Sutherland

Keith D. Sutherland - Forty-plus years in IT including specific practitioner experience across several industries: Manufacturing, Banking and Finance, Health Care, and Customer Care. Twenty years' experience in applying Service Management principles to day-to-day management of IT. Twenty years Master/Manager certified in ITIL/IT Service Management (ITSM), recognizing the ability to use years of IT experience, coupled with best practice disciplines, to provide optimal and pragmatic processes to...See more

Keith D. Sutherland's Featured Books

A Practical Guide to Service Management: Insights from industry experts for uncovering, implementing, and improving service management practices A Practical Guide to Service...

Buy from $56.23