Jeff Toister

Jeff Toister is a customer service expert with more than 20 years of experience serving customers at the highest level. Today, Jeff is the President of Toister Performance Solutions, Inc., a consulting firm dedicated to helping companies improve customer service. His clients range from Fortune 500 companies to small businesses like his local plumber. (Yes - plumbers CAN provide outstanding customer service!) His innovative solutions have helped clients improve customer satisfaction, sales, and...See more

Jeff Toister is a customer service expert with more than 20 years of experience serving customers at the highest level. Today, Jeff is the President of Toister Performance Solutions, Inc., a consulting firm dedicated to helping companies improve customer service. His clients range from Fortune 500 companies to small businesses like his local plumber. (Yes - plumbers CAN provide outstanding customer service!) His innovative solutions have helped clients improve customer satisfaction, sales, and efficiency. He has also worked as a customer service manager, customer service trainer, and even a frontline employee over his career. While Jeff is skilled in many facets of customer service, he is best known for his highly interactive training programs and keynote presentations. He is a nationally recognized employee training expert and was one of the first recipients of the Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development. See less