Why are my selections disappearing from my Shopping Cart?
Please note that any item added to your cart is reserved for you for 12 hours but
may be sold to others after that time; it is best to return within 12 hours to
purchase items still in your cart.
If you are a returning customer and your browser has cached our Web site, you may
have trouble adding items to your Shopping Cart or you may have trouble logging in to
place an order. Both of these problems occur because cookies from our old Web site
remain on your computer. Cookies are small pieces of information that are stored by
your browser on your computer to safely keep track of the books in your Shopping
Cart.
To fix this problem, you can remove your Alibris cookies from your computer. Below
are directions for removing the Alibris cookies for both Mac and PC systems. After
you remove the old cookie, close your browser and then log on again to make your
order selections. You should be set. We apologize for this inconvenience.
If you use Internet Explorer with Windows: Open a browser window, click on Tools
in the uppermost menu bar, then Internet Options, and then Settings in the Temporary
Internet files section. In the Settings box click on View Files. Locate the Alibris
cookie and delete it.
For Mac: Press the key combination COMMAND + F to bring up the Find option. In the
white bar, type: magiccookie. Hit ENTER. The Found Items list displays. Click on each
MagicCookie listing until your Alibris cookies is displayed in the lower box. Click
on the folder and drag it to the trash.
If you have questions or concerns, please contact Customer Service .
I just placed an order but it does not appear in my account. Did you receive
it?
Your order may take up to one hour to appear in your order history on the Your
Account page. You will receive an order acknowledgement e-mail when your order is
received. Please wait at least one hour before submitting a duplicate order.
