Can you hold an item for me?
How do I order multiple copies of an item?
I just placed an order but it does not appear in my account. Did you receive it?
What are "cookies", and how do I enable cookies so I can shop on your site?
Can you hold an item for me?
You can place an item on hold in your Shopping Basket for 12 hours. Click the Add to Basket button next to your selection to put it in your Shopping Basket. Please note that any item added to your basket is reserved for you for 12 hours but may be sold to others after that time; it is best to return within 12 hours to purchase items still in your basket.
How do I order multiple copies of an item?
Each used item you find on our Web site is a single, unique copy. If you want more than one copy of a particular item, scroll through the search results for additional copies. To get the specific copies you want, add each item to your Shopping Basket, and then place your order when you have finished making your selections. If a seller has multiple copies, you can increase the quantity of items by changing the number in the quantity box in your basket (up to the total quantity the seller has in stock) and then clicking the Update button under your selections.
I just placed an order but it does not appear in my account. Did you receive it?
Your order may take up to one hour to appear in your order history on the Your Account page. You will receive an order acknowledgement e-mail when your order is received. If you don't receive an e-mail from us, please contact Customer Service. Please wait at least one hour to avoid submitting a duplicate order.
What are "cookies", and how do I enable cookies so I can shop on your site?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow your browser to remember specific information, like your user ID or what items you've added to your Shopping Basket. A cookie can't be used to get data from your hard drive, get your e-mail address, or retrieve any personal information.
We are committed to protecting your privacy; our cookies do not contain any personally identifying information, but they do enable us to provide a Shopping Basket and to store your shipping and billing information between visits, and our affiliates or advertisers may also use cookies. We encourage all companies who use cookies to follow appropriate privacy standards and policies, but we are not responsible for cookies placed by third parties. For more information, see our Privacy Policy.
To enable or disable cookies, you must do so within your browser application. Every browser places access to your cookie settings differently, so you may need to check your browser's help section or consult the manufacturer's Web site for information on changing cookie settings. If you've set your browser to reject cookies, you can still use our Web site, but you won't be able to purchase items.
