Ten years ago, Xerox--facing declining market share and intense competition--launched the now-legendary quality initiative that catapulted the company to the top of its field. A World of Quality chronicles the fascinating history of Xerox's quality crusade from its uncertain beginnings to its Malcolm Baldrige National Quality award-winning campaign and its current and future plans for advancing quality. Managers in all industries will find both inspiration and strategic advice in the pages of this quality success story. A ...
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Ten years ago, Xerox--facing declining market share and intense competition--launched the now-legendary quality initiative that catapulted the company to the top of its field. A World of Quality chronicles the fascinating history of Xerox's quality crusade from its uncertain beginnings to its Malcolm Baldrige National Quality award-winning campaign and its current and future plans for advancing quality. Managers in all industries will find both inspiration and strategic advice in the pages of this quality success story. A World of Quality includes: A model of quality improvement approaches proven successful at Xerox. Internal strategic documents, including Xerox's secret "Green Book" that readers can use to plan a quality program or bench mark against. A preview of Xerox's strategic direction into the new century, as told by Xerox CEO Paul Allaire.
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