Written for ordinary people who may, on occasion, have to deal with an angry, even an enraged person, this work is a comprehensive guidebook on how to de-escalate angry people and how to use verbal control tactics to manage the behaviors of enraged people.
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Written for ordinary people who may, on occasion, have to deal with an angry, even an enraged person, this work is a comprehensive guidebook on how to de-escalate angry people and how to use verbal control tactics to manage the behaviors of enraged people.
Read Less