Wooing Customers Back is written for front-line employees and managers of service or sales. It is an easy-to-read book presenting better ways to handle so-called problem customers and keep service excellent. Good advice is given when employees need better attitudes or customer service is ho-hum. Popular with thousands of employees, the book's new third edition is now available.
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Wooing Customers Back is written for front-line employees and managers of service or sales. It is an easy-to-read book presenting better ways to handle so-called problem customers and keep service excellent. Good advice is given when employees need better attitudes or customer service is ho-hum. Popular with thousands of employees, the book's new third edition is now available.
Read Less
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