The first edition of this book set the bar for practical solutions and innovative approaches to creating and delivering the best in quality customer service. The response to the book was so outstanding that a second edition was made necessary by the most recent developments in the area of customer service. The 2nd Edition will provide additional real examples from successful businesses (in all areas of commerce and of all sizes) -- examples that can be put to immediate use. As the first edition demonstrated, you can ...
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The first edition of this book set the bar for practical solutions and innovative approaches to creating and delivering the best in quality customer service. The response to the book was so outstanding that a second edition was made necessary by the most recent developments in the area of customer service. The 2nd Edition will provide additional real examples from successful businesses (in all areas of commerce and of all sizes) -- examples that can be put to immediate use. As the first edition demonstrated, you can literally tear any two or three pages out of the book and put the ideas contained to work immediately. The content is no 'ivory tower' in its approach, but down-to-earth and something that employees at various levels can interpret and utilize. The twenty-year Disney World experience is evident throughout. Disney known the world over for its outstanding examples of customer satisfaction and service has played a major role in the development of this book. One word describes this book: PRACTICAL.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 550grams, ISBN: 9780470503805.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 550grams, ISBN: 9780470503805.
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Seller's Description:
New. Sewn binding. Cloth over boards. With dust jacket. 256 p. Contains: Unspecified, Tables, black & white, Diagrams, Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
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Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
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Seller's Description:
New. A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. Num Pages: 256 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 156 x 23. Weight in Grams: 454. 2009. 2nd Revised edition. Hardcover.....We ship daily from our Bookshop.
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Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
