An in-depth, hands-on text that details the various approaches, steps and processes for creating an overall (internal and external) patient satisfaction programme. Areas covered include: identifying customer needs; designing a patient satisfaction programme; and monitoring it for effectiveness.
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An in-depth, hands-on text that details the various approaches, steps and processes for creating an overall (internal and external) patient satisfaction programme. Areas covered include: identifying customer needs; designing a patient satisfaction programme; and monitoring it for effectiveness.
Read Less
