We receive feedback everyday -- sometimes more than we can handle. Bosses, employees, peers, spouses, children, and friends communicate with us verbally and nonverbally every time we're together. Much of it we've heard so many times that we begin to ignore it. Folkman shows us how to harness this valuable resource, stop procrastinating, and make real changes that put us on the path to continuous improvement. Folkman starts with the psychology of feedback and then shows how to deal with criticism, complaints, and other forms ...
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We receive feedback everyday -- sometimes more than we can handle. Bosses, employees, peers, spouses, children, and friends communicate with us verbally and nonverbally every time we're together. Much of it we've heard so many times that we begin to ignore it. Folkman shows us how to harness this valuable resource, stop procrastinating, and make real changes that put us on the path to continuous improvement. Folkman starts with the psychology of feedback and then shows how to deal with criticism, complaints, and other forms of feedback in a positive way -- even when it comes from accusatory or hostile sources.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
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Seller's Description:
Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
