This easy, step-by-step approach to implementing a quality program in the service industry walks the reader through beginning a quality effort and defines each process or tool. Supported by examples and success stories from Baldrige Award winners and hopefuls, the book highlights critical concepts.
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This easy, step-by-step approach to implementing a quality program in the service industry walks the reader through beginning a quality effort and defines each process or tool. Supported by examples and success stories from Baldrige Award winners and hopefuls, the book highlights critical concepts.
Read Less
