Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve. This state-of-the-art guide is the first professional, multi-contributor work on service quality. Fifty-seven international experts present advice, guidelines, fresh ideas, and tested models, making this a practical resource and reference for anyone involved in achieving competitive advantage and superior performance in their organization.
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Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve. This state-of-the-art guide is the first professional, multi-contributor work on service quality. Fifty-seven international experts present advice, guidelines, fresh ideas, and tested models, making this a practical resource and reference for anyone involved in achieving competitive advantage and superior performance in their organization.
Read Less
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Seller's Description:
Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.