Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an ...
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Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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Add this copy of The Service Consultant: Principles of Service to cart. $126.95, very good condition, Sold by Michellebookseller rated 5.0 out of 5 stars, ships from Windham, ME, UNITED STATES, published 2020 by Delmar Cengage Learning.
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Very good. 2nd Edition paperback. Pages appear to be unmarked. Different cover art than shown, but same ISBN and book. Securely packaged with tracking. Audience: College/higher education.
Add this copy of The Service Consultant: Principles of Service to cart. $139.97, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2020 by Delmar Publishers Inc.
Add this copy of The Service Consultant: Principles of Service to cart. $274.68, good condition, Sold by TEXTSHUB rated 5.0 out of 5 stars, ships from Franklin Lakes, NJ, UNITED STATES, published 2020 by Delmar Publishers Inc.
Add this copy of The Service Consultant: Principles of Service to cart. $52.04, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2013 by Cengage Learning.
Add this copy of The Service Consultant: Principles of Service to cart. $112.12, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2013 by Cengage Learning.
Add this copy of The Service Consultant: Principles of Service to cart. $116.73, good condition, Sold by TEXTSHUB rated 5.0 out of 5 stars, ships from Franklin Lakes, NJ, UNITED STATES, published 2013 by Cengage Learning.
