The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
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The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Read Less
Add this copy of The Phone Book: Telephone Skills for Business Success to cart. $16.46, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 1995 by Career Education.
Add this copy of The Phone Book: Telephone Skills for Business Success to cart. $16.46, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 1995 by Career Education.
Add this copy of The Phone Book: Telephone Skills for Business Success to cart. $16.99, very good condition, Sold by Books rated 4.0 out of 5 stars, ships from Phoenix, AZ, UNITED STATES, published 1995 by Career Education.
Add this copy of The Phone Book: Telephone Skills for Business Success to cart. $38.97, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1995 by Career Education.
Add this copy of The Phone Book: Telephone Skills for Business Success to cart. $68.51, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1995 by Career Education.
