An official introduction to the newly adopted structure, this guide explains the basic concept of IT service management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.
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An official introduction to the newly adopted structure, this guide explains the basic concept of IT service management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.
Read Less
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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.