The Healthcare Executive's Guide to Urgent Care Centers and Freestanding EDs A blueprint for planning, building, and operating a successful urgent care center or freestanding ED . One in five Americans lacks adequate access to primary care physicians and even those patients with insurance and a primary care doctor can struggle to get same-day appointments, leaving many seeking treatment in overcrowded, high-cost emergency departments. Urgent care centers offer patients a lower-cost, convenient alternative to hospitals ...
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The Healthcare Executive's Guide to Urgent Care Centers and Freestanding EDs A blueprint for planning, building, and operating a successful urgent care center or freestanding ED . One in five Americans lacks adequate access to primary care physicians and even those patients with insurance and a primary care doctor can struggle to get same-day appointments, leaving many seeking treatment in overcrowded, high-cost emergency departments. Urgent care centers offer patients a lower-cost, convenient alternative to hospitals. For providers, these centers represent new business opportunities. This roadmap to urgent care centers will help you and your organization: Create a financial plan Determine whether to lease or build Develop an efficient staffing model Effectively market the urgent care center Learn strategies to grow and expand the urgent care center's services Take a look at the table of contents Chapter 1: Healthcare Market for Urgent Care Centers and Freestanding EDs Changing Insurance Landscape Cost of Care Access to Care Defining Urgent Care Facilities ED and Urgent Care Interface Chapter 2: Affiliation and Ownership Business Case Affiliation Urgent Care Models Independent Urgent Care Models Chapter 3: Creating a Financial Plan Market Considerations Financing 101 Chapter 4: Facility Considerations Location Is Crucial Lease vs. Ownership Defining Internal Spaces Equipment and Supply Needs Chapter 5: Billing, Coding, Collections Insurance Participation Strategies Determining Which Payers to Work With Contract Negotiations Billing for Services Chapter 6: Human Resources and Staffing Hiring the Right People Staffing Requirements Staffing Hours Staffing Based on Clinic Model Chapter 7: Ancillary Testing: Laboratory and Radiology Services Determining What Laboratory Services to Provide Determining What Radiology Services to Provide Chapter 8: Clinical Patient Care Types of Clinical Conditions Treated Medical Staff Issues Medical Emergencies A Few Clinical Pearls of Wisdom Chapter 9: Patient Satisfaction: Creating and Delivering the Right Expectations The Cost of Dissatisfied Patients Improving Patient Satisfaction Specific Techniques to Satisfy Your Patients Quality Issues Chapter 10: Marketing Strategies Tailoring the Marketing Message Building the Market Plan Marketing Basics Chapter 11: Safety and Risk Management A Culture of Safety and Preventing Harm A Systematic Approach Reducing Errors and Preventing Harm Military Aviation and Urgent Care Medicine Taking a Walk Stay Focused on Ongoing Operations Chapter 12: Strategies to Expand Urgent Care Business Occupational Medicine Immunization Clinic Travel Medicine Physical Examinations Hospital Affiliated Clinics Chapter 13: The Freestanding Emergency Department Principles of the Freestanding ED Access to care Chapter 14: Retail Clinics Basics of Retail Clinics Chapter 15: Urgent Care Centers as Part of Accountable Care Organization ACO Concept ACO Structure Documentation and Electronic Health Records Urgent Care Centers and ACOs Chapter 16: The Ideal Urgent Care Clinic Planning the "I Have a Dream" Clinic
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