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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Gallagher, Richard
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The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations 2013, Amacom, Nashville

ISBN-13: 9780814431832

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