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The Customer Loyalty Solution

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The Customer Loyalty Solution - Hughes, Arthur Middleton
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Database marketing pioneer Hughes combines current research with case studies from leading companies such as FedEx, StrideRite, and Cingular to reveal how marketers can benchmark market-proven programs to successfully track customer activity, build enduring loyalty programs, and treat customer communication as a profit center. 20 illustrations.

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The Customer Loyalty Solution 2003, McGraw-Hill

ISBN-13: 9780071589604

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