Provides a firm grounding in basic interpersonal communication andmanagement skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decisionmaking--and contains unique chapters on practice and application.Tools for the Conflict Survival Kit provide strategies that can be usedimmediately in workplace situations. Case studies and role plays givereaders practice communicating, negotiating, and problem-solving andan opportunity to refine and develop this important craft. Gives ...
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Provides a firm grounding in basic interpersonal communication andmanagement skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decisionmaking--and contains unique chapters on practice and application.Tools for the Conflict Survival Kit provide strategies that can be usedimmediately in workplace situations. Case studies and role plays givereaders practice communicating, negotiating, and problem-solving andan opportunity to refine and develop this important craft. Gives readersa thorough grounding in basic interpersonal communication andmanagement skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision makin
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Seller's Description:
Good. We flipped through this book and didn't notice any notes or underlines. Fast Shipping-Each order powers our free bookstore in Chicago and sending books to Africa!
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Very Good. Size: 10x0x8; Great used condition. Over 1, 000, 000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
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Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
