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Telephone Triage: Theory, Practice, and Protocol Development

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Telephone Triage: Theory, Practice, and Protocol Development - Wheeler, Shiela Quilter, RN, and Wheeler, Sheila Q, RN, MS, and Windt, Judith H, Ph.D.
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The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. All of the essentail guidlines and instructions are here for telephone triage that is confident, refined, and precise. ALSO AVAILABLE - INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Audiotape ISBN: 0-8273-5636-6

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Telephone Triage: Theory, Practice, and Protocol Development 1993, Delmar Thomson Learning, New York, NY

ISBN-13: 9780827349919

Hardcover