In this volume, Johnson explores the leadership role in the quality process and positions it as a key component of TQM. He reveals the differences between leadership and management and pinpoints the techniques needed to create a realistic, flexible quality environment.
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In this volume, Johnson explores the leadership role in the quality process and positions it as a key component of TQM. He reveals the differences between leadership and management and pinpoints the techniques needed to create a realistic, flexible quality environment.
Read Less
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