"Ask any hospitality manager what his or her greatest challenge is and the response will likely be "finding and keeping good employees." For many recent college graduates, supervision, whether on the providing or receiving end, is an added challenge because they have little or no experience with it. Likewise, how associates are supervised and lead is critical to the success of any organization and Supervision in the Hospitality Industry, Ninth Edition will help you prepare for a supervisory leadership role with associates ...
Read More
"Ask any hospitality manager what his or her greatest challenge is and the response will likely be "finding and keeping good employees." For many recent college graduates, supervision, whether on the providing or receiving end, is an added challenge because they have little or no experience with it. Likewise, how associates are supervised and lead is critical to the success of any organization and Supervision in the Hospitality Industry, Ninth Edition will help you prepare for a supervisory leadership role with associates in the hospitality industry. A primer for the leadership and management of people in the hospitality industry, Supervision is about supervising and leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors-the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, for the new supervisor promoted from an hourly job, and for students planning a career in the hospitality industry. Supervision is unique in that it does not solely rely on the supervisor's point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry. Hospitality is an industry heavily dependent on its human resources but plagued with people problems-its demands, its people, its pace, its long hours, the typical attitudes and habits of managers and workers, and the special problems of time pressure, of the unpredictable, of everything happening at once. Supervision gives you the tools you need to recognize and solve these problems."--
Read Less
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 400 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 400 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.