Excellent customer service is a little like apple pie and motherhood: every business has great things to say about it. So why is there so much bad service out there? This groundbreaking book uncovers the real reasons behind excellent service quality, and how to deploy them in business as a strategic weapon for growth.
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Excellent customer service is a little like apple pie and motherhood: every business has great things to say about it. So why is there so much bad service out there? This groundbreaking book uncovers the real reasons behind excellent service quality, and how to deploy them in business as a strategic weapon for growth.
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