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Service Success! Lessons from a Leader on How to Turn Around a Service Business

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Service Success! Lessons from a Leader on How to Turn Around a Service Business - Kaplan, Daniel I
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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

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Service Success! Lessons from a Leader on How to Turn Around a Service Business 1994, Wiley, New York, NY

ISBN-13: 9780471591290

Hardcover
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