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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Akkermans, Henk, and Voss, Chris (Foreword by)
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- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services

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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent 2018, Palgrave Pivot, Cham

ISBN-13: 9783319720166

2018 edition

Hardcover