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Service Marketing - Rust, Roland T, Ph.D., and Keiningham, Timothy L, and Zahorik, Anthony J
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Reflecting the increasing importance of service in the 'information age' and today's advanced economy, Rust, et al Service Marketing provides up-to-date coverage and modern developments in the area of service marketing.

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Service Marketing 1996, HarperCollins Publishers, New York, NY

ISBN-13: 9780673991454

Hardcover