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Service Design: From Insight to Implementation

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Service Design: From Insight to Implementation - Polaine, Andy, and Løvlie, Lavrans, and Reason, Ben
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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Service Design: From Insight to Implementation 2013, Rosenfeld Media

ISBN-13: 9781933820330

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