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Self-Service in the Internet Age: Expectations and Experiences

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Self-Service in the Internet Age: Expectations and Experiences - Oliver, David, Dr. (Editor), and Romm Livermore, Celia (Editor), and Sudweeks, Fay (Editor)
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This book focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers. It provides a ground-breaking, time sensitive contribution to the literature in eCommerce.

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Self-Service in the Internet Age: Expectations and Experiences 2010, Springer, London

ISBN-13: 9781849967532

Trade paperback

Self-Service in the Internet Age: Expectations and Experiences 2008, Springer, London

ISBN-13: 9781848002067

2009 edition

Hardcover