Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Read More
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Read Less
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Seller's Description:
Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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Seller's Description:
Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
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Seller's Description:
Fine; Collectible. SIGNED BY AUTHOR IN SALUTATION ON FRONT END PIECE WITH FULL SIGNATURE. DUST JACKET IS WHOLE WITH GOOD COLOR, NO SUN FADING, AND MINIMAL TO VERY MINOR FLAWS. NO OTHER NAMES OR MARKS SEEN. LOOKS UNREAD. DEFINITELY NOT EX-LIBRARY OR REMAINDERED. LOOKS UNREAD TO US. SEE PHOTO IF AVAILABLE. 5330 HIST15-2000 01.
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Very good, very good. 294, illus., references, index All organizations are struggling to meet the tough new competitive standards of the 1990's--speed, convenience, efficiency, increased productivity--in order to become more competitive, flexible, and profitable. Re-engineering--the radical redesign of entire systems, beyond innovations such as total quality management--is a concept that is revitalizing many organizations. In this new book, Russell M. Linden shows how to apply re-engineering principles to all levels of government, creating organizations focused on serving their customers, the public. This work is one of the Jossey-Bass Public Administration series.
