"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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Seller's Description:
350 pp., hardcover, BRAND NEW! ! . -If you are reading this, this item is actually (physically) in our stock and ready for shipment once ordered. We are not bookjackers. Buyer is responsible for any additional duties, taxes, or fees required by recipient's country.