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Quality Management and Benchmarking in the Information Sector: Results of Recent Information Sector Research

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Edited by the Ministry of Defense adviser on total quality management and bench-marking, this volume brings together the results of four major research projects, all conducted by acknowledged experts in the field. Covering a range of quality tools and techniques, the findings allow readers to compare activities and advances within a variety of sectors, prompting managers to take a broader view of the issues and solutions on hand.

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Quality Management and Benchmarking in the Information Sector: Results of Recent Information Sector Research 1997, Bowker-Saur

ISBN-13: 9781857391893

Hardcover