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Professional Front Office Management: Pearson New International Edition

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Professional Front Office Management: Pearson New International Edition - Woods, Robert, and Ninemeier, Jack, and Hayes, David
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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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Professional Front Office Management: Pearson New International Edition 2013, Pearson Education Limited, Harlow

ISBN-13: 9781292026985

Paperback